Intel this week recalled one of its boxed processors because the bundled cooling system the company supplied has been found to be insufficient for fully cooling the CPU. For any Intel partners with stock, this specific chip is being recalled, with Intel suggesting a chip-only tray/OEM version as a replacement.

The processor in question is the boxed quad-core Xeon E-2274G (Coffee Lake), which has an official TDP rating of 83 W. The boxed CPU was supplied with Intel’s DHA-A heatsink (PN: E97378-003), which apparently cannot cool the chip well enough to meet Intel's own requirements. As a result, Intel is recalling the boxed chip. Curiously, Intel has used their DHA-A cooler with chips up to 84W since at least 2013, which makes the whole recall rather bizarre.

Intel’s distributors are advised to return existing inventory of the boxed Xeon E-2274G product and get a tray version instead. It is unclear whether Intel intends to release a new boxed version of its Xeon E-2274G processor with a new cooler, but for now the company recommends to use tray version of the chip with a proper third-party cooling device.

UPDATE 11/18: A source with knowledge of the matter told us that as many as 50 Xeon E-2274G processors were shipped with a 'wrong' cooler, which made Intel recall the whole batch.

UPDATE 11/22: Intel's official statement on the matter reads as follows:

"Intel has identified that the very small quantity of Boxed Intel Xeon E-2274G Processor product shipped with an incorrect thermal solution. This solution may impact system performance due to processor throttling. This issue only applies to the Boxed Intel Xeon E-2274G Processor product. This is not an issue with the processor itself. This does not impact tray versions of the same processor number that do not include a thermal solution."

Related Reading:

Source: Intel
Image Source: Wikipedia

Comments Locked


View All Comments

  • Dragonstongue - Thursday, November 14, 2019 - link

    AMD historically has kept far closer to actual real world TDP they list on the box, sometimes go past, more often than not stay below (with exceptions of course)

    Intel and dare say Nvidia have proven time and time again to not do such (exception being Nvidia 1xxx and newest "kind of") Intel wise, only at "base" clock, once turbo kicks in, not so much.

    to each their own, IMO if you cannot trust what is written "on the box" how can you find proper cooler (very least, AMD with Ryzen if "auto" set, rarely passes by it's own rating, certainly not like Intel has done as of late to try and "one up" AMD.....outright dishonesty, something they (such as Intel / Ngreedia) lambast the crap out of AMD - taking well out of truthful context

    yes Bulldozer era as well as Phenom 1 generation had issues, no doubts about that....

    AMD general stay +/-5% TDP / ABP / TBP (whatever you want to call it) they have all the high end capacitors all that fancy stuff to ensure it

    something dreadful going on over there at Intel seems like .. ehh sucks to be them, given they should @#$ know better these days.
  • Phynaz - Saturday, November 16, 2019 - link

    Intel has a long history of being much farther under top than AMD. AMD even tried to create their own term so they wouldn’t look so bad.

    Spend less time waving the AMD flag and you’ll at least look smarter b
  • Qasar - Sunday, November 17, 2019 - link

    "Intel has a long history of being much farther under top than AMD " oh really ?? explain how their cpus use more power the spec on the box. oh wait, Anandtech stated, and explained how here :
    spend less time waving the intel flag, and maybe you would see at least some of the lies from intel that you STILL believe.
  • Phynaz - Saturday, November 16, 2019 - link

    Get off the AMD fanboy train and onto the clue train
  • Qasar - Sunday, November 17, 2019 - link

    right after you get off the intel fanboy train.
  • TrinityAlex - Thursday, November 14, 2019 - link

    So let me get this straight, I need to open my case, remove the CPU and cooler, go to them with both, and in return for the cooler I will just get the (same) CPU back??? Do they give me some money to buy another cooler?
  • Smartcom5 - Thursday, November 14, 2019 - link

    Yup, literally the only thing which changes is the CPU, which is going to be replaced (for a reason, I might add).

    … and in light of the recent flaws we heard just a couple of hours ago (and how Intel knowingly shipped Cascade Lake with a flaws they were fully aware of, despite saying said SKUs being unaffected), you shall THINK about some bits here, how it may end up being just another piece of the puzzle and eventually paint yourself the bigger picture already.
  • Ian Cutress - Thursday, November 14, 2019 - link

    No, this is just for unsold boxed versions at retailers.
  • yannigr2 - Thursday, November 14, 2019 - link

    Probably the cooler was for the TDP Intel is advertising, not for the REAL TDP of the processor.
  • Phynaz - Saturday, November 16, 2019 - link

    Comments like this are proof people can’t stop proving they are absolute fucking idiots.

Log in

Don't have an account? Sign up now